Do you accept returns or refunds?

Unfortunately we do not offer refunds or returns. If you are unsatisfied with your purchase, please email us at vanislemacrame@gmail.com with your concerns and I will get back to you as soon as possible.

What is your shipping policy?

Currently, we only ship products within Canada for a flat rate of $15. Generally, shipping takes anywhere from 3-9 business days.

Local pickup/delivery is available within the Cowichan Valley, use code LOCAL at checkout and we will email you to arrange pickup within the Cowichan Valley.