Do you accept returns or refunds?

Unfortunately we do not offer refunds or returns. If you are unsatisfied with your purchase, please email us at vanislemacrame@gmail.com with your concerns and I will try my hardest to get back to you ASAP.

What is your shipping policy?

Currently, we only ship products within Canada for a flat rate of $16. Generally, shipping takes anywhere from 3-9 business days.